About Us

Pool Service Provider & Retailer Serving Waco & Surrounding Areas

In 2019, Heart of Texas Pool & Spa & Waco Pool & Spa merged together to create one company – Waco Pool & Spa. Waco Pools is a family owned and operated swimming pool company with more than 20 years of industry experience. Owners Tim McDow, Holli McDow & Jason Rich, along with their 26 employees operate from a core value where “service is from the heart” and they look forward to sharing their knowledge and expertise with all of Waco Pools’ loyal customers.

Our History

It has always been a family affair at Waco Pool & Spa. Tim McDow first started in the pool industry in 2000 working with renovation company Ceramic Designs. After working side-by-side with the former Waco builder Aquatic Pools for a few years, Tim impressed the owners and hired on as a service tech. Holli - Tim's wife - joined the business in 2002 working in the retail store and after a few short months was offered the management position at the mere age of 20. Jason (Holli's brother) later joined the retail team as a teenager and took on a pool maintenance route soon-after.

Tim, Holli and Jason all found a passion for pools and customer service at a young age and always dreamed of starting their own business one day. When the owner of Aquatic Pools decided to move on at the end of 2007, Holli and Tim took over, and over the next 12 years they built what was known as Waco's premier repair and service company - Waco Pool & Spa (formally Pool & Spa Services).

Jason, meanwhile, had moved to Australia to work in the oil and gas industry. In late November 2014, Jason received a call from his sister - the location of the former Aquatic Pools where they had started their careers had come up for lease. Should they open the retail store they had dreamt of as teenagers? They decided to go for it. So in 2015 Jason returned home with his wife Clare, and went into partnership with Holli and created Heart of Texas Pool & Spa.

Working alongside one another, Tim, Jason and Holli were destined to merge the two companies one day and in 2019 - with Clare signing on, too - that became a reality. Waco Pool & Spa is a proud family-owned and operated business dedicated to creating a fun, safe, easy and enjoyable experience for pool owners and their families.

Our Commitment to You

At Waco Pool & Spa we are committed to exceeding expectations in pool care and customer service. We offer affordable prices on everything from chemicals to trustworthy service and more. Pool ownership should be enjoyed by everyone, and we're dedicated to making that happen. We want you make your summer pool experience as memorable as possible. That's why we make every effort to provide you with the best customer service in town.

We love pools, and we think there is nothing better than lying on a deckchair next to a bright, clear blue pool, cocktail in hand with music playing in the background. We love our industry and are passionate about helping our customers experience the best of pool living. Give us a call today to find out more how Waco Pools can help you!

Speak to Our Sales Team Today!

We are here to help you find the perfect product to fit your needs!
Fill out our form and we will be in touch with you as soon as possible.