Customer Reviews

Waco Pool & Spa takes pride in providing 100% customer satisfaction, and we appreciate hearing about your experience with us. Please take a few minutes to browse through our testimonials to see what some of our clients have said about their experience with Waco Pool & Spa.

Peggy B. AvatarPeggy B.
Waco Pool and Spa by far has been a life saver for me. All I know about our pool is to get in and swim! They always have patience with me and my "dumb" questions. I wouldn't trade their service for any other company in Waco. I highly recommend Waco Pool and Spa. - 11/22/2021 
Gabe L. AvatarGabe L.
I've been using Waco Pool & Spa for the last couple of years and they are the best in town. They are extremely reasonably priced compared to others in Waco and are always timely. I'd highly recommend them for anything from maintenance to repairs to replacements. - 11/22/2020 
Devon S. AvatarDevon S.
I have been a customer for over two years. I have dealt with all the others in town, and Waco Pool & Spa is THE BEST. Honest, dependable, reasonable, timely, professional, and excellent at what they do!! I cannot say enough good things about them. The report is emailed to me -- including pictures of my sparkling pool -- before they have even left my driveway. My pool has looked fabulous since hiring them. My pool is in GREAT hands!! - 11/22/2021 
Michael N. AvatarMichael N.
We hired HOT Pool and Spa to completely renovate our pool (new tile, new interior pool surface, new heater, etc). The first 2 photos show the "old" pool; the last 3 show the "new" pool. Our pool looks completely new and modern. We are extremely happy with the service, the care, and the treatment provided by Jason, Holly, and staff. We really enjoyed working with HOT Pool & Spa and we are really enjoying our "new" pool! - 11/22/2018 
James F. AvatarJames F.
I am very impressed with the service they provide. There's always going to be a Karen or 2 on here bringing down your average. There's 2 sides to every story. - 9/22/2022 
Kenneth E. AvatarKenneth E.
Great customer service. They have always responded on any issue I have had with my pool quickly. Always willing to give me advise or send someone to look and fix the issue. - 4/22/2022 
Sandi J. AvatarSandi J.
We were very impressed with the quick response of this company. They sent out a service man to evaluate our problem, ordered the part needed, and installed it during the Christmas holidays! Our spa now works perfectly! Great workmanship and also a great price. We won't ever call any other company. Waco Pool and Spa has our business! - 11/22/2020 
James AvatarJames
Pool pump problems. Would not prime and leaking air into the system. Appt for afternoon but Jason arrived earlier(Yea). Jason quickly assessed the system, diagnosed the problem and repaired it with $50 of parts in hand. All in the sum of about an hour. Cost was considerably cheap for the repair and visit. Happy that it was that easy, but very tickled about the speed and technical skills of the repair. I would do it again and highly recommended for pool/spa problems. - 11/22/2020 
Callie C. AvatarCallie C.
We recently had an in ground pool installed and are using Waco Pool and Spa to service it. We've been so pleased with their timeliness, attention to detail, and work. They even came out right after the ice storm to check on our pool because they knew it was new! We've been so impressed and can't wait to enjoy the summer in our pool. - 11/22/2021 
Andrew B. AvatarAndrew B.
These folks are ALWAYS friendly. I wish I would have bought my hot tub from them! I am a new pool owner, and I can take fresh samples of my pool water there and they test it for free. After testing they provide a list of chemicals I need to treat my pool. They are always really nice to me and always help me load my chemicals into my car when I buy in bulk. I just wish they had longer hours of operation. - 11/22/2019 
Kevin R. AvatarKevin R.
When American Home Shield couldn't find a company to repair my Spa, they authorized me to locate a business to diagnose and repair my equipment. I contacted Waco Pool & Spa. They diagnosed and repaired my Spa quickly and efficiently. They just got a life long customer. Excellent service from start to finish. - 11/22/2021 
Melissa W. AvatarMelissa W.
We have been using them for pool service for 4 years. Very pleased! They do a great job and are always very responsive if we have a question or a problem (after the freeze, for example). - 11/22/2021 
jeffad74 Avatarjeffad74
THANK YOU Lloyd, Jason, Alysha and all the other guys that have turned our neon green mosquito hatchery excuse for a pool into our own little oasis!! Yall are amazing! - 9/22/2022 
Kat N. AvatarKat N.
TEN STARS, they're THE BEST POOL SERVICE IN TOWN. I sold my home and the new owners were asking to keep my pool service professionals because my pool looks great all the time! They're honest, reasonable and very attentive to issues of your pets and property--I've used them 5 plus years. They DO NOT run up a huge tab on your credit card without your consent for unnecessary chemicals and equipment which is what I experienced from my last pool service provider (Lake Air Pool Service/LAPS). My pool always looks great, and runs well-- I highly recommend Waco Pool & Spa! - 11/22/2021 
John H. AvatarJohn H.
I have enjoyed working with Waco Pool & Spa over the last 5 or 6 months. They are prompt and consistent with their service and attentive to repairs and problems. Zack is our technician and he is doing a great job! - 11/22/2021 

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