Customer Reviews

Waco Pool & Spa takes pride in providing 100% customer satisfaction, and we appreciate hearing about your experience with us. Please take a few minutes to browse through our testimonials to see what some of our clients have said about their experience with Waco Pool & Spa.

James F. AvatarJames F.
I am very impressed with the service they provide. There's always going to be a Karen or 2 on here bringing down your average. There's 2 sides to every story. - 9/22/2022 
Kenneth B. AvatarKenneth B.
Waco Pool & Spa are dependable, reasonable in price. They do an awesome job on our pool and always go above and beyond to make sure things are correct. We could not be happier. thanks for the effort and professionalism. - 11/22/2020 
John H. AvatarJohn H.
I have enjoyed working with Waco Pool & Spa over the last 5 or 6 months. They are prompt and consistent with their service and attentive to repairs and problems. Zack is our technician and he is doing a great job! - 11/22/2021 
Devon S. AvatarDevon S.
I have been a customer for over two years. I have dealt with all the others in town, and Waco Pool & Spa is THE BEST. Honest, dependable, reasonable, timely, professional, and excellent at what they do!! I cannot say enough good things about them. The report is emailed to me -- including pictures of my sparkling pool -- before they have even left my driveway. My pool has looked fabulous since hiring them. My pool is in GREAT hands!! - 11/22/2021 
jeffad74 Avatarjeffad74
THANK YOU Lloyd, Jason, Alysha and all the other guys that have turned our neon green mosquito hatchery excuse for a pool into our own little oasis!! Yall are amazing! - 9/22/2022 
kat n. Avatarkat n.
Waco Pool & Spa is hands down the BEST pool service in town. Paul is an excellent pool tech and always very careful with my dogs (one has jailbreak impulses). My pool looks wonderful all the time and I'm so thankful to have a pool service that is honest and trustworthy with fair billing and NO Pool Chemicals Cash Grabs on your credit card! - 11/22/2021 
Melissa W. AvatarMelissa W.
About 6 months ago I called about above ground pools. Not knowing if I was going to go that route, Clare still patiently spent at least 30 minutes on the phone not expecting anything…just pure kindness! Months later, after kicking other pool options out, I decided on an above ground pool after all. The problem with that was I couldn’t remember which company she was with but I knew I NEEDED to find the one lady with an accent…the person I didn’t forget about! I called each pool shop until I finally found Clare! Now I’m the very happy owner of a 15x30 pool which included installation, pump, vacuum, chemicals, and pool school! Pools can be pretty intimidating but Jason was very patient and made pool school enjoyable! Actually the entire process was seamless and it’s all because this team works so well together! A++++ - 11/22/2021 
Aaron S. AvatarAaron S.
I bought a hot tub and they responded quickly to move it on my patio, set it up, and show me how to use everything. I had called a few other places and had no problems getting someone on the phone at Waco Pool & Spa. I would not hesitate to use them again. - 11/22/2021 
Melissa W. AvatarMelissa W.
We have been using them for pool service for 4 years. Very pleased! They do a great job and are always very responsive if we have a question or a problem (after the freeze, for example). - 11/22/2021 
Amber T. AvatarAmber T.
Waco Pool & Spa allows us to just enjoy our pool! We do not worry about maintenance knowing that Paul is taking care of everything each week. A great company- friendly & knowledgeable staff, reasonable rates, questions answered in a timely manner. - 11/22/2020 
Amanda T. AvatarAmanda T.
We recently moved into a new home and the above ground pool was left unattended. Waco Pool and Spa, came out and helped us get the pool cleaned and chemicals perfect. They were so amazing!! They come out every week to check the chemicals and make sure we are good. Our pool is so beautiful. They are very reasonable on price and the customer service is by far the best!! We are so Thankful they were referred to us. - 11/22/2019 
Eric S. AvatarEric S.
We would wholeheartedly recommend Waco Pool & Spa to anyone considering getting a new pool! We went in with the desire to buy an above ground pool but with zero knowledge of what all was involved. Claire and Jason were fantastic, extremely helpful and friendly, and patient with our many questions. They also clearly work with equally friendly and reputable installation and financing companies. So glad we chose them for our new pool! 🙂 - 11/22/2020 
Zee H. AvatarZee H.
I unfortunately has to replace the sand filter and the pump this year. Waco pool and spa did a fantastic job. They had great communication and were very quick and professional. The price was what I was expecting and feel prices were very reasonable. I have used other pool companies in the past, but waco pool and spa has been the best and I will always call then when I need service on my pool. - 11/22/2021 
Gabe L. AvatarGabe L.
I've been using Waco Pool & Spa for the last couple of years and they are the best in town. They are extremely reasonably priced compared to others in Waco and are always timely. I'd highly recommend them for anything from maintenance to repairs to replacements. - 11/22/2020 
Heather R. AvatarHeather R.
Just got an inflatable spa and wasn’t sure which products to get. Lloyd helped me get setup and outlined an easy system to keep me enjoying the spa every day. Highly recommend! - 11/08/2022 

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