Customer Reviews
A Word From Our Customers Serving Waco & Surrounding Areas
Waco Pool & Spa takes pride in providing 100% customer satisfaction, and we appreciate hearing about your experience with us. Please take a few minutes to browse through our testimonials to see what some of our clients have said about their experience with Waco Pool & Spa.
I have been a customer for over two years. I have dealt with all the others in town, and Waco Pool & Spa is THE BEST. Honest, dependable, reasonable, timely, professional, and excellent at what they do!! I cannot say enough good things about them. The report is emailed to me -- including pictures of my sparkling pool -- before they have even left my driveway. My pool has looked fabulous since hiring them. My pool is in GREAT hands!! - 11/22/2021
We hired HOT Pool and Spa to completely renovate our pool (new tile, new interior pool surface, new heater, etc). The first 2 photos show the "old" pool; the last 3 show the "new" pool. Our pool looks completely new and modern. We are extremely happy with the service, the care, and the treatment provided by Jason, Holly, and staff. We really enjoyed working with HOT Pool & Spa and we are really enjoying our "new" pool! - 11/22/2018
We were very impressed with the quick response of this company. They sent out a service man to evaluate our problem, ordered the part needed, and installed it during the Christmas holidays! Our spa now works perfectly! Great workmanship and also a great price. We won't ever call any other company. Waco Pool and Spa has our business! - 11/22/2020
Pool pump problems. Would not prime and leaking air into the system. Appt for afternoon but Jason arrived earlier(Yea). Jason quickly assessed the system, diagnosed the problem and repaired it with $50 of parts in hand. All in the sum of about an hour. Cost was considerably cheap for the repair and visit. Happy that it was that easy, but very tickled about the speed and technical skills of the repair. I would do it again and highly recommended for pool/spa problems. - 11/22/2020
We recently had an in ground pool installed and are using Waco Pool and Spa to service it. We've been so pleased with their timeliness, attention to detail, and work. They even came out right after the ice storm to check on our pool because they knew it was new! We've been so impressed and can't wait to enjoy the summer in our pool. - 11/22/2021
These folks are ALWAYS friendly. I wish I would have bought my hot tub from them! I am a new pool owner, and I can take fresh samples of my pool water there and they test it for free. After testing they provide a list of chemicals I need to treat my pool. They are always really nice to me and always help me load my chemicals into my car when I buy in bulk. I just wish they had longer hours of operation. - 11/22/2019
When American Home Shield couldn't find a company to repair my Spa, they authorized me to locate a business to diagnose and repair my equipment. I contacted Waco Pool & Spa. They diagnosed and repaired my Spa quickly and efficiently. They just got a life long customer. Excellent service from start to finish. - 11/22/2021
TEN STARS, they're THE BEST POOL SERVICE IN TOWN. I sold my home and the new owners were asking to keep my pool service professionals because my pool looks great all the time! They're honest, reasonable and very attentive to issues of your pets and property--I've used them 5 plus years. They DO NOT run up a huge tab on your credit card without your consent for unnecessary chemicals and equipment which is what I experienced from my last pool service provider (Lake Air Pool Service/LAPS). My pool always looks great, and runs well-- I highly recommend Waco Pool & Spa! - 11/22/2021