Customer Reviews
A Word From Our Customers Serving Waco & Surrounding Areas
Waco Pool & Spa takes pride in providing 100% customer satisfaction, and we appreciate hearing about your experience with us. Please take a few minutes to browse through our testimonials to see what some of our clients have said about their experience with Waco Pool & Spa.
Andrew B.
These folks are ALWAYS friendly. I wish I would have bought my hot tub from them! I am a new pool owner, and I can take fresh samples of my pool water there and they test it for free. After testing they provide a list of chemicals I need to treat my pool. They are always really nice to me and always help me load my chemicals into my car when I buy in bulk. I just wish they had longer hours of operation. - 11/22/2019
John H.
I have enjoyed working with Waco Pool & Spa over the last 5 or 6 months. They are prompt and consistent with their service and attentive to repairs and problems. Zack is our technician and he is doing a great job! - 11/22/2021
Devon S.
I have been a customer for over two years. I have dealt with all the others in town, and Waco Pool & Spa is THE BEST. Honest, dependable, reasonable, timely, professional, and excellent at what they do!! I cannot say enough good things about them. The report is emailed to me -- including pictures of my sparkling pool -- before they have even left my driveway. My pool has looked fabulous since hiring them. My pool is in GREAT hands!! - 11/22/2021
James F.
I am very impressed with the service they provide. There's always going to be a Karen or 2 on here bringing down your average. There's 2 sides to every story. - 9/22/2022
Kevin V.
We’ve had great experience with Waco Pool. Austin does an outstanding job keeping our pool looking pristine! I appreciate his attention to detail. - 9/22/2022
Charlie D.
Super friendly and knowledgeable staff. We are new to above ground pools, and they made us feel like no question was a dumb one. They even wrote down instructions so we wouldn't miss a step. Great place! - 5/22/2022
Lydia B.
Our pool has been crystal clear and sparkling since Waco Pool & Spa took over the monthly treatment three summers ago! The staff is friendly and helpful, and the pool techs are courteous and efficient. - 11/22/2020
Dana P.
I have utilized Waco Pool & Spa for my personal pool for 2+ years, since moving into the area. They are professional, patient, and do a great job. I have been impressed with their excellent customer service, even coming out on holiday weekend Friday after 5PM when the pump went down. They put up with my dog, who felt the need to jump in the pool whenever the service tech arrived (even in January) and never complained. Can't be happier. They also maintain our Homeowner's Association pool, and I have never heard a complaint. They have taken care of weekend emergencies, expediently and the pool always looks great. Can't say enough about what a great service company they are. - 11/22/2021
Melissa W.
About 6 months ago I called about above ground pools. Not knowing if I was going to go that route, Clare still patiently spent at least 30 minutes on the phone not expecting anything…just pure kindness! Months later, after kicking other pool options out, I decided on an above ground pool after all. The problem with that was I couldn’t remember which company she was with but I knew I NEEDED to find the one lady with an accent…the person I didn’t forget about! I called each pool shop until I finally found Clare! Now I’m the very happy owner of a 15x30 pool which included installation, pump, vacuum, chemicals, and pool school! Pools can be pretty intimidating but Jason was very patient and made pool school enjoyable! Actually the entire process was seamless and it’s all because this team works so well together! A++++ - 11/22/2021
Callie C.
We recently had an in ground pool installed and are using Waco Pool and Spa to service it. We've been so pleased with their timeliness, attention to detail, and work. They even came out right after the ice storm to check on our pool because they knew it was new! We've been so impressed and can't wait to enjoy the summer in our pool. - 11/22/2021
Kenneth E.
Great customer service. They have always responded on any issue I have had with my pool quickly. Always willing to give me advise or send someone to look and fix the issue. - 4/22/2022
Steve F.
Tim, Holly, and their superb team continue to serve us excellently and expertly after 5+ years. Couldn’t be more pleased with Waco Pool & Spa. I recommend them to anyone for pool maintenance, repair, and installation matters! - 1/22/2022
Michael N.
We hired HOT Pool and Spa to completely renovate our pool (new tile, new interior pool surface, new heater, etc). The first 2 photos show the "old" pool; the last 3 show the "new" pool. Our pool looks completely new and modern. We are extremely happy with the service, the care, and the treatment provided by Jason, Holly, and staff. We really enjoyed working with HOT Pool & Spa and we are really enjoying our "new" pool! - 11/22/2018
R.O.I. H.
I will never let anyone work on my pool but Tim and his crew. They have serviced my equipment for guessing 8 years? maybe longer? Great people. Professional, knowledgeable, timely, courteous and extremely helpful (and patient with me). They know their business. Having a good pool company that you trust is like finding a good auto mechanic. They are gold! - 11/22/2021
Sandi J.
We were very impressed with the quick response of this company. They sent out a service man to evaluate our problem, ordered the part needed, and installed it during the Christmas holidays! Our spa now works perfectly! Great workmanship and also a great price. We won't ever call any other company. Waco Pool and Spa has our business! - 11/22/2020
